Customer Service

Customer Service

Privacy & Security

MINTT values the privacy of your personal data. All of our privacy and security information can be found on our Privacy Policy page.

You can shop at Mintt.com with confidence. We have partnered with Authorize.net a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Returns & Replacement

All items come with a lifetime warranty. Warranty does not include any labor associated with installation and/or removal of parts, key and/or Locksmith fees. Buyer will not be reimbursed for any such fees–NO EXCEPTIONS. Buyer hereby acknowledges and agrees that the Seller’s liability is limited to the price of the item sold and Seller is not liable for any damage and/or injury sustained that results from any item(s) sold by any entity operated by MINTT and Buyer hereby now and forever relinquishes Seller from any such liability. Returns must be in original condition and be accompanied by a Return Merchandise Authorization (RMA) otherwise the return will be deemed unauthorized. Unauthorized returns will not be processed and will be held for no more than 45 days after receipt. After 45 days, if an unauthorized return is not claimed or accompanied by an RMA, Seller reserves the right to dispose of the unclaimed/unauthorized return. Electrical parts are tested prior to purchase and if returned, all units will be inspected for burnt components, physical damage and water damage. Returns will be processed in the order received and may have a greater handling time than order processing. The lifetime warranty shall be void if an item is returned with any signs of: (a)burnt components; (b)physical and/or water damage; (c)misuse, abuse, modifications, opened, tampered with, and/or used for any purpose not originally intended; (d)vehicle is involved in a collision; or (e)security seal is removed, broken and/or damaged. Buyer must activate warranty within 20 days of receipt to be valid. Returns that are deemed not to be faulty are subject to a 20% restocking fee. Returned programmed items are subject to an additional $85 non-refundable programming fee and, if Buyer purchased keys, the return is subject to an additional $90 non-refundable key fee. All returns for money back must be received by Seller within 30 days from the date of original purchase—NO EXCEPTIONS. Returns received after 30 days from the date of original purchase include an option for an exchange or in-store credit. Unless otherwise expressly provided, in-store credit is subject to the return fees when the unit is free of defect which shall be determined solely by Seller. Seller expressly reserves the right to require a Buyer to return an alleged faulty/defective unit to Seller at the Buyer’s expense for testing prior to replacement. NO replacement shall be issued until receipt of return. All items are OEM/Refurbished and Seller will NOT reimburse any fees a Buyer expends in connection with a possible faulty/defective unit(s) including, but not limited to Locksmith fees, diagnostic fees, rental car fees, storage fees, dealership fees, third party reprogramming fees, etc. After one claim, the warranty is exhausted. Buyer hereby understands, acknowledges, agrees and accepts all of the terms set forth herein upon purchase and that the terms set forth herein shall be controlling.

Payment & Pricing

We currently accept all major credit cards (Visa, Mastercard, Discover, American Express) as forms of payment. We also accept payments made through PayPal services. An 8.875% sales tax will be charged on all payments for items being shipped within the state of New York unless the sales tax exemption number is provided.

Shipping & Delivery

MINTT ships to every country in the world. All of our products are shipped via the United States Postal Service (USPS) or United Parcel Service (UPS). Unless noted otherwise in the ordering pipeline MINTT ships all items within two days of receiving the order. You will receive a notification of any delay or cancellation of your order.

Account Information

All account information is accessible by logging in and viewing the My Account Dashboard. From here you have the ability to view a snapshot of your recent account activity and update your account information.

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